Arabu Gemeda

(651) 440-6729 | arabugemeda789@gmail.com |

PROFESSIONAL SUMMARY

Energetic MIS professional seeking opportunities to enhance knowledge and contribute to the success of a dynamic company. Eager to gain practical experience and develop a strong foundation for a future career.

  • Over 4 years of quality customer service experience working with diverse populations
  • Reliable individual who is equally productive when working independently or on a team
  • Fluent in English, Amharic, and Oromo

EDUCATION

Metro State University, Saint Paul, MN
Anticipated December 2024
Bachelor of Science: Management Information Systems | GPA 3.9
Relevant Coursework: Application Development, Principles of Management Information Systems, Information Systems Analysis and Design; Management and Use of Databases; Telecommunications and Internet Management; Principles of Finance; Introduction to Operations Management.

Saint Paul Technical College, MN
May 2023
Associated of Science: Management Information Systems.
Phi Theta Kappa Honor Society; (April 2023 – Present)

TECHNICAL SKILLS

  • Programming Languages: Python, HTML, Java
  • Tools: Microsoft Office suite, PowerApps, Microsoft Azure, Data Visualization techniques
  • Soft Skills: Team collaboration, Problem-solving, Effective communication

ACADEMIC PROJECTS

Application Development - Spring 2024

  • Successfully led development of the Hunger Go App, a Python-based grocery delivery application, ensuring convenience and user friendliness.
  • Implemented Python variables, symbols, Boolean expressions, if statements, functions, and iteration variables to optimize user experience and streamline online shopping processes.

System Analysis Project - Spring 2024

  • Successfully completed a comprehensive systems analysis project, including choosing a suitable case, writing a persuasive project proposal, and developing detailed system diagrams.
  • Utilized PowerApps to design and prototype the user interface, ensuring alignment with the proposed system requirements and principles of user-centered design.

Post Implementation Review - Fall 2023

  • Successfully conducted a comprehensive Post-Implementation Review project on a Microsoft Azure Implementation at Minnesota based company, analyzing their integration and impact on IT operations.
  • Managed data collection, analysis, and collaboration among team members, resulting in actionable insights for organizational enhancement.

Portfolio - Spring 2023

  • Developed a personal portfolio website using HTML language as part of a web development class project: https://arexogemeda.com/
  • Designed and implemented various web pages to showcase personal achievements, skills, projects, and contact information, demonstrating proficiency in HTML and web design principles.

WORK EXPERIENCE

Team Member, Black Knight, Minneapolis, MN - May 2022 – Present

  • Troubleshoot technical issues with surveillance cameras by following detailed procedures, ensuring optimal functionality.
  • Collaborate with IT representatives on escalated situations to problem-solve technical difficulties and ensure seamless functionality.
  • Monitor activity and performed maintenance using attention to detail to uphold public safety and maintain operational equipment.

Passenger Service Assistant Ambassador, MSP Airport, Bloomington, MN - Sept 2018 – Jan 2020

  • Monitored and guided employees to ensure exceptional customer service.
  • Proactively managed employees' performance, offering guidance and support as necessary.
  • Optimized workforce management through tracking systems, enhancing task allocation efficiency, and contributing to increased customer satisfaction.

Direct Support Professional, Lutheran Social Service, Saint Paul, MN - Jan 2022 – Apr 2023

  • Utilized computer skills to input and manage relevant data, ensuring smooth and efficient operational processes.
  • Offered technical support for phone-related issues, facilitating effective communication with family and friends.
  • Supported individuals by assisting with daily tasks such as household chores, medication management, and appointment scheduling.

VOLUNTEER EXPERIENCE

Captain, Qeerroo FC Club, Saint Paul, MN - January 2020 – present

  • Led team to 5 major trophies in less than three years.

CERTIFICATIONS

  • Learning Microsoft App, LinkedIn Apr 2024
  • Learning Data Visualization, LinkedIn May 2024
  • Agile Software Developer, LinkedIn Mar 2024
  • Basics of Data Visualization Analysis May 2024
  • Microsoft Word, Cengage Jun 2023
  • The Hour of Code, Code.org, July 2022
  • Minnesota World Language Proficiency Certificate, Minnesota Department of Education, July 2022